Privacy Policy

Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name

• Email address

• Phone number

• Property or project information

• Messages, questions, and service requests

• Communication preferences

We may also collect basic technical information about how visitors use our website, such as browser information, device information, pages visited, and website traffic information.

How We Use Your Information

We may use the information you provide to:

• Respond to inquiries and requests

• Prepare or discuss estimates and proposals

• Schedule appointments, deliveries, and project activities

• Communicate regarding active or potential construction projects

• Confirm project details, selections, materials, colors, or scheduling

• Provide updates regarding our crews, subcontractors, suppliers, or project progress

• Provide customer service

• Maintain our business records

• Improve our website and services

• Send news or promotional communications when you have separately elected to receive them

Text Message Communications

If you provide your mobile phone number and consent to receive text messages from Big Rock Construction, we may send you text messages related to your inquiry or project.

These messages may include appointment and scheduling information, arrival notifications, estimate or proposal communication, project updates, requests to confirm selections or project details, and other service-related communications.

Message frequency varies. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to a message from us. You may reply HELP for assistance.

Consent to receive text messages is not required in order to submit an inquiry or purchase services from Big Rock Construction.

Mobile Information and SMS Consent

We do not share, sell, rent, or provide your mobile phone number, SMS opt-in information, or text messaging consent to third parties or affiliates for their marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties for marketing or promotional purposes.

Help and Support: For assistance with SMS messages, reply HELP to any message from Big Rock Construction or contact us at office@bigrockconstruction.com or 830-850-0776.

Sharing of Information

We may share personal information when reasonably necessary to operate our business or perform services for you.

For example, information may be provided to employees, subcontractors, suppliers, service providers, or other parties involved in completing or coordinating your project.

We may also use third-party service providers that help us operate our business, website, communications, accounting, scheduling, or other business systems. These parties may receive information only as reasonably necessary to perform the applicable service.

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect our rights, property, customers, employees, or others.

Mobile phone information and SMS consent information are excluded from any sharing for marketing or promotional purposes.

Email and Marketing Communications

If you choose to sign up for news, updates, or promotional communications from Big Rock Construction, we may use your contact information to send those communications.

You may unsubscribe from marketing emails using the unsubscribe instructions contained in those messages. Your decision to receive marketing communications is separate from your consent to receive project-related text messages.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function, understand website traffic, and improve the visitor experience. We may use website hosting, analytics, or other technology providers to assist with these functions. You may be able to control cookies through your browser settings.

Information Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain project and business records, comply with legal or accounting requirements, resolve disputes, and enforce our agreements.

Your Choices

You may contact us to request that we update or correct personal information you have provided to us. You may also:

• Reply STOP to stop receiving text messages

• Reply HELP for assistance with text messages

• Use the unsubscribe option included in marketing emails

• Contact us directly regarding your communication preferences

Children's Privacy

Our website and services are intended for adults seeking construction or related services. We do not knowingly collect personal information from children under the age of 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.